We offer a 30-day money-back guarantee for the full cost of your items. Please note that the shipping and handling fees from your initial purchase are non-refundable. If you are returning from the United States you will be provided with a prepaid shipping label to return your order to us, free of charge.
To initiate a return, please enter your email address and order number associated with your purchase in our return portal.
When returning an item, it’s the buyer’s responsibility to ensure that the items are packed properly and protected during shipping. If any of the items are damaged while it’s returned to us we will assess the damage and will give a reduced refund. Item’s arriving with significant signs of use, damaged pieces, scratches, and that cannot be resold may incur a return deduction up to 50% of the purchased price.
If you require any additional assistance, please don’t hesitate to contact us directly at support@bigwalldecor.com or by calling 888-441-1246. We’re here to help!