RETURNS

Most standard, non-custom items can be returned within 30 days of delivery. A 10% restocking fee will be deducted from your refund, and original shipping and handling charges are non-refundable.

If you’re returning an eligible order from within the United States, we’ll provide a prepaid return shipping label at no additional cost.

Some items, including custom products, gift cards, hardware kits, replacement parts, Final Sale items, and products that have been installed, altered, or are no longer in resalable condition, cannot be returned.

For international returns or orders totaling $2,500 or more, please contact our customer service team for assistance.

To initiate a return, enter the email address and order number associated with your purchase in our return portal above. Your order number can be found in your order confirmation email.

Select the items you would like to return and choose the reason for your return. Once your return request is processed, you can print a prepaid UPS return label or request a QR code to use at a UPS Store.

Please include the packing slip provided through the return portal with your return.

All frames must be disassembled before being returned. Whenever possible, use the original packaging and protective materials that came with your order.

If the original packaging is unavailable, you are responsible for packaging the items securely to prevent damage during return shipping. Make sure there are no loose frame pieces or other items that could be damaged in transit.

Returned items must be received in resalable condition. Refunds may be reduced or denied for items returned with damage, scratches, excessive wear, missing hardware or accessories, alterations, or damage caused by inadequate return packaging.

If you returned your order using a prepaid UPS label, you can track your return using the tracking number provided on your return label.

Once your return has been delivered to us, please allow 7–14 business days for our team to inspect and process your return. Once approved, your refund will be issued to your original payment method and will reflect any applicable deductions, including the 10% restocking fee.

After your refund is issued, it may take an additional 3–5 business days to appear in your account, depending on your bank or card issuer.

We do not currently offer direct exchanges. If you would like a different item, you can return an eligible product through our return portal and place a new order for the item you would like instead.

If you are returning only the print portion of an ArtFab order, select “Print Only Return” in the return portal and follow the steps to receive your return shipping label. Once your return has been received, inspected, and approved, we will process the applicable refund.

We recommend placing your new order right away if you would like to receive your replacement item without waiting for your return to be processed.

International returns are reviewed on a case-by-case basis. Please contact our customer service team before sending your order back.

You can reach us at support@bigwalldecor.com or 888-441-1246 for return instructions and assistance.

Please start a request through our return portal and upload clear photos of the product and any damaged packaging.

Photos are required so we can review the issue and, when applicable, file a claim with the shipping carrier. Once your request has been reviewed, our customer service team will provide instructions for a replacement or refund.

The 10% restocking fee does not apply when an item is incorrect, defective, or damaged during shipping.

Custom artwork, custom image orders, custom wallpaper, gift cards, hardware kits, replacement parts, and items marked as Final Sale cannot be returned.

We also cannot accept returns for wallpaper that has been installed, partially installed, cut, trimmed, or altered, or products that have been installed, altered, intentionally damaged, or are no longer in resalable condition.

If your order arrived damaged, defective, or incorrect, please start a request through our return portal so our team can help.