Effective Date: June 26, 2026
At Big Wall Décor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when you use our website, make purchases, subscribe to communications, interact with our AI-powered tools, or engage with us through affiliated platforms. By using our website, you consent to the practices described below.
Information We Collect
We may collect information from you when you register on our site, place an order, use our AI-powered customization tools, sign up for email or SMS communications, enter a contest or sweepstakes, respond to surveys or promotions, submit reviews, or otherwise engage with our services.
The information we collect may include your name, email address, billing and shipping address, telephone number, payment information, uploaded images, AI prompts, and order history.
You may, however, visit our website anonymously without creating an account or submitting personal information.
We also automatically collect certain information through cookies, pixels, session recording technologies, and similar tools. This may include your IP address, browser type, device identifiers, browsing activity, pages viewed, clicks, scrolling behavior, and interactions with our website. We use technologies such as Google Analytics, Meta Pixel, TikTok Pixel, Pinterest Tag, and session replay tools to better understand how visitors use our website, improve functionality, and enhance the customer experience.
Additionally, if you submit reviews, photographs, videos, tag us on social media, or otherwise provide user-generated content, we may collect and use that content in accordance with this Privacy Policy.
How We Use Your Information
We use the information we collect to process and fulfill orders, provide customer support, manage your account, and improve our products and services.
Information may also be used to:
- Process payments and fulfill orders
- Send order confirmations, shipping notifications, and other transactional communications
- Respond to customer service requests
- Improve website performance and user experience
- Personalize your shopping experience
- Provide AI-generated artwork and customization services
- Detect fraud and maintain website security
- Send promotional emails, SMS messages, and marketing communications if you have opted in
If you no longer wish to receive marketing communications, you may unsubscribe at any time using the instructions included in those communications. Please note that transactional communications relating to your orders may still be sent.
AI Services
If you use our AI-powered tools to generate custom artwork or upload images for custom products, we collect and process the information you provide solely to deliver the requested services and improve your experience. Uploaded images, prompts, and generated content may be temporarily processed by trusted third-party service providers that assist in generating AI content.
We do not claim ownership of the images you upload or artwork generated specifically for your order.
SMS Communications
If you choose to subscribe to our SMS program, you consent to receive recurring text messages from Big Wall Décor regarding orders, promotions, and other updates. Message frequency may vary, and message and data rates may apply. Consent is not required as a condition of purchase.
You may opt out at any time by replying STOP to +1 (844) 743-5452. For assistance, reply HELP or contact us at support@bigwalldecor.com.
SMS communications are facilitated through Klaviyo.
Sharing of Information
We may share your information with trusted third-party service providers to help us operate our business and provide services to you. This includes Shopify, Shopify Payments powered by Stripe, shipping carriers, customer support providers, email and SMS providers such as Klaviyo, analytics providers, advertising partners, and other vendors that help us operate our business.
These providers may access your information only as necessary to perform services on our behalf and are not permitted to use your information for their own marketing purposes.
We also participate in affiliate marketing programs through networks such as AWIN. Affiliates may track clicks and completed sales for commission purposes. We do not share personally identifiable information with affiliates.
Your information may also be shared if required by law or in connection with a merger, acquisition, financing, sale of company assets, or other business transaction.
Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to improve your experience, remember your preferences, maintain your shopping cart, analyze website traffic, measure marketing performance, and deliver personalized advertisements.
Certain cookies are necessary for our website to function properly and cannot be disabled through our website. Optional cookies may be disabled through your browser settings; however, doing so may limit certain website features and functionality.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, fraud prevention, and maintaining accurate business records.
Customers may request deletion of their personal information, subject to applicable legal and regulatory requirements.
International Transfers
Because we use service providers such as Shopify, Shopify Payments, Stripe, and Klaviyo, your information may be transferred to and processed in the United States.
By using our services, you acknowledge that your information may be transferred to countries with different privacy laws than those in your country of residence.
Security of Information
We use commercially reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. This includes SSL encryption during the transmission of sensitive payment information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request access to, correction of, deletion of, or information about the personal information we collect, as well as the right to opt out of certain data sharing activities.
If you are located in the European Union or European Economic Area, you may have rights under the General Data Protection Regulation (GDPR), including the rights to access, correct, erase, restrict, object to processing, and request portability of your personal information.
To exercise your privacy rights, please contact us using the information provided below.
Accessibility
Big Wall Décor is committed to making our website accessible to all users, including individuals with disabilities.
We use accessiBe, an accessibility solution that provides tools to improve website usability and accessibility. Users can access these features through the accessibility icon displayed on our website.
If you experience difficulty accessing any portion of our website, please contact us at support@bigwalldecor.com or call 888-441-1246. We will make reasonable efforts to provide the information, products, or services you need through an alternative method.
Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
Third-Party Marketplaces
Purchases made through third-party marketplaces, including TikTok Shop, Meta Shops, Amazon, Walmart Marketplace, or other sales channels, are also subject to the privacy policies of those platforms.
User-Generated Content
By submitting reviews, photographs, videos, social media content, or by tagging Big Wall Décor, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, display, and distribute such content for marketing, advertising, promotional, and business purposes unless otherwise agreed in writing.
Links to Other Websites
Our website may contain links to third-party websites, social media platforms, or external services. We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will become effective upon posting the updated Privacy Policy on this page with a revised Effective Date.
Contact Information
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Big Wall Décor
1175 Devin Dr
Norton Shores, MI 49441
Email: support@bigwalldecor.com
Phone: 888-441-1246
Related Policies
This Privacy Policy should be read together with our Terms & Conditions and Return Policy, which collectively govern your use of the Big Wall Décor website and your purchases from us.