Terms & Conditions

Welcome to BIG Wall Décor, referenced as BIG throughout the rest of this information. Please read the following Terms and Conditions of Use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and privacy policy and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

BIG will not sell, rent, lease, share or transfer the personal information we collect.

Please also visit our Privacy Policy section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of BIG. The collective work includes works that are licensed to BIG. Copyright 2023. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with BIG or purchasing BIG products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with BIG or to purchase BIG products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by BIG.

Trademarks

All trademarks, service marks, artwork, and trade names of BIG used in the site are trademarks or registered trademarks of BIG.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, BIG disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. BIG does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

Limitation of Liability

BIG shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if BIG has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a BIG product is mistakenly listed at an incorrect price, BIG reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. BIG reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BIG shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by BIG without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

BIG may deliver notice to you by means of e-mail, a general notice on the site, or by another reliable method to the address, you have provided to BIG.

Participation Disclaimer

BIG does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, BIG is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, BIG reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; another intellectual property right of another or (d) offensive or otherwise unacceptable to BIG in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless BIG, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, BIG may link to sites operated by third parties. However, even if the third party is affiliated with BIG, BIG has no control over these linked sites, all of which have separate privacy and data collection practices, independent of BIG. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, BIG seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

Return Policy

We offer a 30-day money-back guarantee for the full cost of your items. Please note that the shipping and handling fees from your initial purchase are non-refundable. You will be provided with a prepaid shipping label to return your order to us, free of charge.

For returns outside of the United States or if your order totaled $2,500 or more, kindly contact us at support@bigwalldecor.com or call 888-441-1246 to connect with our customer service representative. These returns are managed on an individual basis.

To initiate a return, please enter your email address and order number associated with your purchase in our return portal. There, you can specify the items you wish to return and provide the reason for the return. After selecting the items, you have two options:

  1. Print a prepaid UPS Shipping label, affix it to your package, and drop it off at a nearby UPS facility or drop-off location. Please print and include the provided packing slip in your package.
  2. Receive a QR code from us, which you need to present at a local UPS Store. They will scan the code and print the shipping label for you. Additionally, please print and include the provided packing slip in your package.

If your item arrives damaged or you receive the incorrect product, please upload a photo of the damage or the incorrect item for our review. If the outer box or packaging was also damaged during shipment, please provide photos of those as well. These images are crucial for us to file claims with the shipping courier. Subsequently, we will contact you via email to provide further instructions on how to proceed with your case.

When returning an item, it’s the buyer’s responsibility to ensure that the items are packed properly and protected during shipping. If any of the items are damaged while it’s returned to us we will assess the damage and will give a reduced refund. Item’s arriving with significant signs of use, damaged pieces, scratches, and that cannot be resold may incur a return deduction up to 50% of the purchased price.

Once our returns department has received your package the items will be processed and a refund will be issued within 5-7 business days.

If you require any additional assistance, please don’t hesitate to contact us directly at support@bigwalldecor.com or by calling 888-441-1246. We’re here to help!

 

Mobile Message Service Terms and Conditions

Last updated: 01/11/2023

The BIG Wall Décor mobile message service (the “Service”) is operated by BIG Wall Décor, LLC (“BIG Wall Décor”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to BIG Wall Décor’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of BIG Wall Décor through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with BIG Wall Décor. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (844) 743-5452. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other BIG Wall Décor mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (844) 743-5452 or email info@bigwalldecor.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

Your consent

By using our site, you consent to our Terms and Conditions.